(1) The department may review all proposed locations for signs to determine if they comply with the rules or if there is a conflict with existing signs or future sign installations. The department may review an agreement with an owner, check businesses for compliance with Title 60, chapter 5, part 5, MCA, and this subchapter.

(2) Complaints about the motorist information sign program or the actions of the franchisee in relation to the program may be submitted in writing to the department. Complaints shall be investigated by the department which will provide a written response to the complainant. A copy of the complaint and the response shall be provided to the franchisee.