(1) If a program registry identification card has been lost or stolen, the department must receive written notification from the approved patient or the approved caregiver prior to replacing the registry identification card.

(2) If the registry identification card has been lost or stolen, the department will advise the approved patient or approved caregiver to notify local law enforcement.

(3) Upon receipt of notification by the cardholder, the department will reissue as duplicate the registry identification card and send it to the approved patient or approved caregiver.

(4) The approved patient's file will include the notification regarding the lost or stolen card and duplicate registry identification card reissue information.