23.19.411    CONSUMER APPEALS PROCESS

(1) If a consumer has proceeded through a manufacturer's certified dispute settlement program and contends that he or she was injured by the operation of any procedure that does not conform to procedures established pursuant to 61-4-511 , MCA, and the provisions of Title 16, Code of Federal Regulations, part 703, as in effect as of October 1, 1983, he or she may request arbitration de novo by a department arbitration panel.

(2) When filing a request for arbitration de novo with the department, the consumer shall include a copy of the decision rendered by a manufacturer's dispute settlement procedure and all other relevant documentation.

(3) The form for arbitration de novo shall be identical to that used for an original request for arbitration.

History: 61-4-532, MCA; IMP, 61-4-520, MCA; NEW, 1998 MAR p. 746, Eff. 3/27/98; TRANS, from Commerce, 2001 MAR p. 1176; TRANS, from Administration, 2006 MAR p. 322, Eff. 2/10/06.